Five Star Tack ships via USPS Priority Mail. Shipping is $8.50 to United States addresses. Shipping to Canada is a flat rate of $35. If you require expedited shipping please send us an email requesting expedited service and we will provide you with a shipping quote. You will receive tracking information as soon as your order is shipped. Please be sure to have the correct shipping address listed, especially if you just moved. We are not responsible for orders delivered to old addresses.
Quality is our highest priority. Always has been, always will be.
Unused, undamaged or defective merchandise may be returned for full refund or exchange within 30 days of original purchase. There are no refunds or exchanges outside of this 30 day window. Outside of the United States, we cannot accept cross-border returns. Refunds will be made in the form of the original payment. Sale items may be returned or exchanged unless marked final sale. We will not accept for return any item that has been oiled. We will also not accept for return any bridle that has been dipped or otherwise over oiled and damaged because of it. Please see our Leather Care page for instructions on how to care for Sedgwick leather.
If you need to make an exchange or return please contact us. Upon receipt of your order return, you will be credited/refunded within ten days. Shipping charges are not refunded. If you are making an exchange you will not be charged outbound shipping again.
We regret that we cannot make exceptions to our shipping and returns policies.